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Privacy Policy

A legal disclaimer

The information provided by NeoCells, its website, marketing materials, and any related communications is intended for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. All medical procedures offered by NeoCells, including regenerative therapies involving mesenchymal stem cells, are performed under the guidance of licensed medical professionals in accordance with applicable Mexican health regulations.

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While NeoCells strives to provide high-quality care, no guarantees are made regarding the effectiveness or outcomes of any treatment, as individual results may vary. The therapies provided may not be approved or regulated by government agencies in jurisdictions outside of Mexico, including the U.S. FDA or Health Canada. Patients are strongly encouraged to consult with their personal healthcare provider before pursuing treatment.

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By engaging with NeoCells or participating in any of our services, including travel packages and consultations, you acknowledge and accept full responsibility for your medical decisions and understand that NeoCells and its affiliates are not liable for any direct or indirect damages or consequences resulting from the use of our services or content.

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If you have a medical emergency, please contact your local emergency services immediately. NeoCells does not provide urgent or emergency medical care.

Privacy Policy - the basics

Effective Date: May 2025

NeoCells (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our clinic, website, forms, or any related services.

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1. Information We Collect

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We may collect the following types of information:

  • Personal Identification: Name, age, contact details, address

  • Health & Medical Data: Medical history, current conditions, medications, treatment goals, lab results, physician notes

  • Technical Information: IP address, device information, browser type (when visiting our website)

  • Travel Preferences: For patients using our medical tourism services

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2. How We Use Your Information

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We use your data to:

  • Provide personalized regenerative medical care

  • Evaluate your medical suitability for treatment

  • Communicate with you and your healthcare providers

  • Manage appointments, travel logistics, and clinical documentation

  • Improve our services and comply with regulatory requirements

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3. Confidentiality & Data Protection

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  • All sensitive information is stored securely and accessible only to authorized medical and administrative personnel.

  • We adhere to Mexican health privacy regulations (COFEPRIS) and apply international best practices in data handling.

  • We do not sell, rent, or share your personal data with third parties without your explicit consent, except where required by law or medical necessity.

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4. Your Rights

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You have the right to:

  • Access and review the personal data we have collected

  • Request correction of inaccurate information

  • Withdraw your consent for data processing (where applicable)

  • Request deletion of your data, subject to legal and medical retention requirements

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Medical Disclaimer & Professional Credentials

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All medical treatments offered at NeoCells are supervised and administered under the direction of a licensed physician, Dr. Antonio Adrián Esparza Quiñones, M.D.

 

Dr. Esparza is a fully licensed medical doctor, legally authorized to practice in Mexico under Professional License No. 8843523. He earned his Doctor of Medicine (M.D.) degree in 2012 from the Autonomous University of Yucatán (UADY) and completed his Specialty in Sports Medicine in 2018 from the same institution.

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He also holds an Advanced Specialty in Diagnostic & Interventional Musculoskeletal Ultrasound (2023), granted by CUMDA / UADY, one of the region’s top centers for sports and regenerative medicine training.

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Dr. Esparza’s areas of expertise include:

  • Diagnosis and rehabilitation of musculoskeletal injuries

  • Regenerative medicine and stem cell therapy

  • Exercise prescription and dosing

  • Diagnostic and interventional ultrasound

 

Current Roles:

  • Medical Director, NeoCells

  • Director, Centro Médico Esparza

  • Clinical Director of Physiotherapy, Rehadapta

  • Adjunct Professor at CUMDA (Musculoskeletal Ultrasound Program)

 

He has also served as a Medical Reviewer for Veterans Evaluation Services (U.S. Department of Veterans Affairs) and completed international medical rotations at Michigan State University (USA) and Victoria Hospital – Western University of Ontario (Canada).

 

He is a certified member of the College of Sports Medicine (Cert. No. 401, since 2020) and a recognized member of the American College of Sports Medicine.

All regenerative medicine services, including stem cell therapies, follow established medical standards and protocols.

 

At NeoCells, we ensure that all stem cells used in treatment are processed and delivered within 24 hours to maintain the highest biological integrity and therapeutic potential.

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